We do not offer refunds or exchanges for your reason. However, if you find that your fabric is faulty, please notify us by e-mail with the picture attached. We will do our best to figure out this problem. If your order is missing during delivery, the actual damage cost will be compensated.
We appreciate you choosing KanaKobayashi_Textile even though you have to order more than 2 meters. We will help you as much as we can when some problems happen. If you have any questions, please feel free to e-mail us.
By printing the design on A4 sheet, you can have some images of your order. Colors and sizes there are not guaranteed. Due to color variability in your printers and screen monitors, we cannot guarantee the colors and sizes of the products do not match their display on our website.
Cotton also shrink in the process dyeing cloth. Please use the images for a rough guide.
Depending on the season and humidity, they are also changeable. It’s difficult to get completely the same colors all the time and cotton also shrink in the process dyeing cloth.
However, we always try to make good products. Please enjoy our made in Japan products.
You must describe that KanaKobayashi_Textile is used on your products in order to distinguish genuine products from yours. You need a contract to sell KanaKobayashi_Textile.
We sell a roll of textile(50m ~) at wholesale price. Please feel free to ask questions.